He told myself and a few other attendees several stories but what struck me most was the interview questions of new hires that he shared. He said that at Maya they have two core interview questions:
1. Tell us about a time you failed.
If the person being interviewed has to think way back to college or the beginning of their career, Maya is not interested in hiring them. If they use the pronoun “we” a lot and do not take personal responsibility for the failure they are not interested.
If the person tells a story of failure from the past couple of weeks or months and they use the pronoun “I” taking personal responsibility for the failure then Maya is very interested in hiring that person.
In design they use the mantra fail often, fail early. That way when the time comes that it matters you will succeed.
2. Tell us about when you did the impossible.
This question matters because past results are best indicator of future performance. Failing alone is not enough if it does not ultimately lead to success. He said that it doesn’t matter if the task was really impossible because of course it wasn’t since they completed it. What matters is that they thought it was impossible and achieved it.
I think there are huge implications for education in these questions. We need to give teachers and students permission to experiment and fail often. Worksheets and test prep will not get this done. Students need to create their own solutions to authentic problems and test them over and over. Students need to feel safe and encouraged to take chances with creative solutions and they need to understand that failing is not a permanent state but a step in the direction of finding a working solution. Then students will develop the quality of resilience, which Mickey pointed out is one of the back bones of what has made our country great in the face of challenges and tragedy.